The AmpliPi Guarantee

1-Year Limited Warranty

We take great pride in our products, and your satisfaction is truly our top priority. We guarantee AmpliPi hardware to be free of defects in material or workmanship under normal use during the warranty period. This warranty covers AmpliPi units sold directly by MicroNova LLC through this website, as well as authorized distributors.

The warranty period shall last 1 year, beginning from the date that you receive your AmpliPi unit (based upon the tracking information from your shipment.) During this warranty period, MicroNova LLC will repair or replace, at no charge, the AmpliPi unit (or components within that AmpliPi unit) that prove defective under normal use. The replacement unit or component assumes the remaining warranty of the original unit. This warranty does not cover products damaged by accident, misuse, or by third-party equipment. Note that for international orders, we are unable to cover shipping costs or any duties incurred as part of the warranty work.

We test each and every AmpliPi unit thoroughly before shipping to you, but we are only human, and if you believe your item has an issue, please contact our support team to help diagnose and resolve the issue. Most issues can be resolved by working with our team. AmpliPi is a new and evolving open-source product, and we ask for your patience and understanding as we address any issues you may encounter. Everyone’s home audio setup is unique, and we cannot anticipate and test for all possible permutations, but we will do our best to make AmpliPi work for you! Remember that we are in this together, and by working with the MicroNova team and the AmpliPi open source community to resolve issues, you are helping fix the issue not just for yourself, but for the whole community!

AmpliPi is a radically open product, with open-source software, firmware, and schematics. While we encourage users to modify AmpliPi to meet their needs, our warranty understandably cannot cover hardware that has been modified by end users. Should you encounter issues while making modifications, we will do our best to support you in any way that we can, including making replacement components available to you at a reasonable cost.

30-Day Return Policy

If for any reason you are not completely satisfied with AmpliPi, you may return it in its original condition within 30 days from the date that you receive your AmpliPi unit (based upon the tracking information from your shipment) for a refund. This warranty covers AmpliPi units sold directly by MicroNova LLC through this website. Buyer is responsible for return shipment costs and must use a shipping carrier that provides tracking information. We will promptly issue your refund upon receipt of your return. Note that for international orders, we are unable to refund original shipping costs or any duties incurred.

We encourage anyone considering returning their unit to contact our support team to try and resolve any issues you are encountering!